Privacy Policy

1. Introduction

TectonicCRM ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you use our platform at tectoniccrm.com.

By using TectonicCRM, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

Information You Provide Directly

• Account information: name, email address, company name, and password when you register
• Profile details: job title, phone number, and profile photo (optional)
• CRM data: contacts, leads, deals, notes, and other content you create within the platform
• Communications: messages you send through our support channels or contact form

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time spent, and referring URLs
• Device information: device type, operating system, and screen resolution
• Usage analytics: features used, actions taken, and performance metrics
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Data

We use the information we collect for the following purposes:

• To provide, operate, and maintain the TectonicCRM platform
• To authenticate your identity and manage your account securely
• To process transactions and send related billing information
• To send administrative emails, security alerts, and product updates
• To respond to support requests and improve customer service
• To analyze usage patterns and improve platform features and performance
• To comply with legal obligations and enforce our terms of service

We will never sell your personal data to third parties. We do not use your CRM data (contacts, leads, deals) for any purpose other than providing the service to you.

4. Data Sharing & Disclosure

We may share your information with third parties only in these circumstances:

Service Providers

We work with trusted third-party vendors who assist in operating our platform — such as cloud hosting (infrastructure), payment processing, and email delivery. These vendors are contractually bound to protect your data and may not use it for their own purposes.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of TectonicCRM, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you cancel your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer.

CRM data (contacts, leads, deals) is retained for the duration of your subscription. Upon account termination, you may export your data at any time during a 30-day grace period before permanent deletion.

6. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws (including GDPR and CCPA):

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to or restrict our processing of your data
• Opt-out: Opt out of any marketing communications at any time

To exercise any of these rights, please contact us at support@tectoniccrm.com. We will respond within 30 days.

7. Cookies

TectonicCRM uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies: Required for authentication, security, and basic platform functionality. Cannot be disabled.
• Preference cookies: Remember your settings (e.g., sidebar state, display preferences)
• Analytics cookies: Help us understand how the platform is used (anonymized). You may opt out.

You can control cookies through your browser settings. Disabling essential cookies may impact platform functionality.

8. Security

We implement industry-standard security measures to protect your data, including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Multi-factor authentication support for all accounts

No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@tectoniccrm.com
• General Inquiries: Contact Form
• Address: TectonicCRM Ltd., Data Privacy Team

We are committed to resolving privacy concerns promptly and transparently. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.